Refund policy

Thank you for shopping at verabradleyoutletx.shop.

This Return and Refund Policy explains the procedures applicable to cancellations, statutory withdrawal, product returns, refunds, damaged products, incorrect products and non-conforming goods.

This Policy applies subject to mandatory rights available to consumers under French and European law.

Nothing in this Policy is intended to exclude, restrict or replace any mandatory statutory right or legal guarantee.

For return or refund assistance, contact:

Email: info@verabradleyoutletx.shop

14-Day Statutory Right of Withdrawal

Customers purchasing eligible products online as consumers generally have the right to withdraw from the purchase without giving a reason within 14 calendar days.

For a purchase of goods, the withdrawal period generally begins on the day after the customer, or a third party designated by the customer other than the carrier, receives the goods.

Where several goods ordered together are delivered separately, the relevant statutory period may begin following receipt of the final item in accordance with applicable law.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, the customer must communicate a clear and unambiguous statement indicating the decision to withdraw before the applicable withdrawal period expires.

The customer may contact us by email at:

info@verabradleyoutletx.shop

The message should preferably include:

• The customer's name;
• Order number;
• Email address associated with the order;
• Product or products concerned; and
• A clear statement that the customer wishes to withdraw from the purchase.

A customer is not required to give a reason for exercising a valid statutory right of withdrawal. French consumer guidance confirms that a simple return of merchandise without a withdrawal statement, or merely refusing delivery, is not necessarily sufficient to exercise the right.

Return Period Following Withdrawal

After notifying us of a statutory withdrawal, the customer must send the affected goods back no later than 14 calendar days after communicating the withdrawal decision, unless another arrangement has been expressly agreed.

French distance-sale rules generally require returned goods to be sent within this 14-day period.

Customers should contact us before sending a return so that appropriate return instructions can be provided.

Condition of Returned Products

A customer exercising the statutory right of withdrawal may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

Customers may be responsible for a reduction in value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.

Where reasonably possible, returned products should be sent:

• With all original components;
• With accessories supplied with the product;
• With product documentation;
• In appropriate protective packaging; and
• In a condition reasonably consistent with lawful inspection.

A customer will not lose mandatory statutory rights solely because original outer packaging has been opened where opening it was reasonably necessary to inspect the product.

Return Shipping Costs for Change-of-Mind Withdrawals

For an ordinary statutory withdrawal or change-of-mind return, the customer is responsible for the direct cost of returning the goods, except where:

• We expressly agree to bear that cost;
• The goods are defective, damaged, incorrect or legally non-conforming and applicable law requires us to bear the cost; or
• Applicable law provides otherwise.

French consumer rules permit the direct cost of return following withdrawal to be borne by the consumer where the consumer has been properly informed of that obligation.

Refunds Following Statutory Withdrawal

Following a valid statutory withdrawal, we will reimburse payments required to be reimbursed under applicable law.

For eligible withdrawals, reimbursement includes the price paid for the returned goods and, where legally required, the cost of the standard outbound delivery method.

Because verabradleyoutletx.shop provides free standard shipping on all orders, there will normally be no standard outbound shipping fee to reimburse.

Where a customer voluntarily selected and paid for a more expensive delivery option than the standard delivery option offered, any additional delivery surcharge need not be refunded to the extent permitted by applicable law.

Refunds following a statutory withdrawal are generally required within 14 days after the seller is informed of the withdrawal, although for sales of goods the seller may postpone reimbursement until the goods are recovered or the customer provides evidence that they have been sent back, whichever occurs first.

Refund Method

Unless otherwise required or agreed, refunds will generally be made through the same payment method used for the original transaction.

Processing time after a refund is issued may vary depending on the customer's payment provider, card issuer or financial institution.

We do not control the internal settlement times of banks or payment processors.

Products Excluded From the Statutory Withdrawal Right

Certain categories of goods and services may be excluded from the statutory right of withdrawal where an exemption under applicable law applies.

Examples can include:

• Goods made to the customer's specifications or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods that are unsuitable for return for health-protection or hygiene reasons after being unsealed;
• Certain sealed audio, video or software products after opening;
• Certain digital content where performance has begun following the legally required consent and acknowledgement; and
• Other categories specifically excluded by applicable consumer law.

These exceptions are applied only where the relevant legal requirements are satisfied.

Damaged Products

Customers should inspect their order after delivery.

If a product arrives visibly damaged, please contact:

info@verabradleyoutletx.shop

as soon as reasonably possible.

Customers should provide reasonable evidence where available, such as:

• Order number;
• Description of the damage;
• Photographs of the product;
• Photographs of damaged packaging where relevant; and
• Any other information reasonably necessary to investigate the issue.

These requirements are intended to facilitate resolution and do not restrict statutory rights.

Incorrect Products

If we send a product that does not correspond to the customer's order, please contact:

info@verabradleyoutletx.shop

We will review the matter and, where appropriate, provide a remedy in accordance with applicable law.

The customer will not be required to bear necessary return costs arising from an error attributable to us where applicable law requires those costs to be borne by the seller.

Missing Items

If a package is delivered but an ordered item is missing, please contact us promptly at:

info@verabradleyoutletx.shop

Please provide the order number and details of the missing item so that we can investigate.

Legal Guarantee of Conformity

This Return and Refund Policy operates separately from the French statutory legal guarantee of conformity.

Where applicable, consumers may invoke the legal guarantee of conformity for defects or lack of conformity appearing within two years following delivery.

Under applicable French rules, the consumer may be entitled to repair or replacement and, in qualifying circumstances, a price reduction or termination/refund remedy. Repair or replacement under the legal guarantee must not impose prohibited costs on the consumer.

A customer does not need to rely on the 14-day withdrawal right to obtain a remedy for a legally non-conforming product.

Faulty Goods Are Not Treated as Change-of-Mind Returns

A claim involving a faulty, defective, damaged or non-conforming product will be evaluated under applicable statutory rights and is not automatically treated as an ordinary change-of-mind return.

Where we are legally responsible for the defect or non-conformity, we will not impose return costs that applicable law requires the seller to bear.

Normal Wear and Customer-Caused Damage

Statutory remedies do not ordinarily cover deterioration caused exclusively by circumstances such as:

• Improper use;
• Accidental damage occurring after delivery;
• Failure to follow reasonable care instructions;
• Unauthorised modification;
• Normal wear consistent with the nature and use of the product; or
• Damage caused by the customer or another person after delivery,

unless applicable law provides otherwise.

Exchanges

Where an exchange is requested, availability depends on current inventory.

An exchange request does not limit statutory remedies for defective or non-conforming goods.

If a requested replacement variation is unavailable, another legally appropriate remedy may be offered.

Sale and Promotional Products

Being purchased during a sale, promotion or clearance event does not by itself remove statutory consumer rights.

French guidance expressly states that the statutory withdrawal right can also apply to discounted, second-hand or clearance products unless a lawful exception applies.

Refused or Unclaimed Deliveries

Customers should not rely solely on refusing delivery as a method of exercising the statutory withdrawal right.

A clear withdrawal statement should be provided where the customer intends to use that right.

Where a shipment is unclaimed, rejected or returned because of an inaccurate address, we will review the circumstances before determining the appropriate next step.

Mandatory consumer rights remain unaffected.

Refund Errors

If a customer believes that a refund amount is incorrect, contact:

info@verabradleyoutletx.shop

with the relevant order and transaction information.

Fraud Prevention

We reserve the right to investigate suspected fraudulent return or refund activity.

This may include situations involving:

• Falsified evidence;
• Products not originally supplied by us;
• Deliberate substitution of goods;
• Payment fraud; or
• Abusive refund activity.

This provision does not restrict legitimate consumer claims.

Contact Us

For cancellation, withdrawal, return, refund, damage or conformity questions, contact:

verabradleyoutletx.shop
Email: info@verabradleyoutletx.shop