Shipping policy

This Shipping Policy explains the shipping, order-processing and delivery arrangements for purchases made through verabradleyoutletx.shop.

We aim to provide customers with clear delivery expectations and straightforward support if a shipment is delayed, damaged, incorrectly addressed or otherwise affected by a delivery issue.

For shipping assistance:

Email: info@verabradleyoutletx.shop

Free Standard Shipping

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum order value required for our standard shipping service unless a different condition is expressly displayed before an order is submitted.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 calendar days

This timeframe is the delivery estimate communicated for standard orders.

French ecommerce rules require the professional to provide the customer with a precise delivery date or period before the contract is concluded. If no delivery date or period has been communicated, delivery must generally take place no later than 30 days following the online order.

Order Processing

After an order is successfully submitted, it may undergo:

• Payment authorisation;
• Fraud screening;
• Order verification;
• Inventory allocation;
• Packaging;
• Fulfilment processing; and
• Carrier handover.

Customers may receive an order-confirmation email after checkout.

Delivery Estimates

The 15–20-calendar-day timeframe represents the expected standard delivery period.

Delivery timing can be influenced by circumstances such as:

• Customer location;
• Carrier operations;
• Public holidays;
• Severe weather;
• Transportation disruption;
• Customs procedures where applicable;
• Security or fraud verification;
• Incorrect or incomplete delivery information; or
• Exceptional events outside reasonable control.

These circumstances do not remove statutory customer remedies where delivery obligations are not fulfilled within the legally applicable period.

Delivery Address

Customers must provide a complete and accurate delivery address when placing an order.

Before completing checkout, please verify:

• Recipient name;
• Street address;
• Apartment or unit number where applicable;
• Postal code;
• City;
• Country; and
• Contact details requested during checkout.

If an error is discovered after ordering, contact:

info@verabradleyoutletx.shop

as soon as possible.

We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed after fulfilment or carrier processing has begun.

Tracking

Where tracking information is available, it may be provided electronically after dispatch.

Tracking information can take time to become active after a shipment is handed to a carrier.

A temporary absence of tracking updates does not necessarily mean that the shipment has been lost.

Multiple Packages

An order containing several products may occasionally be divided into more than one shipment.

Where this happens:

• Packages may arrive on different dates;
• Different tracking references may be provided; and
• A customer should not automatically assume that an item is missing merely because another part of the order arrived first.

If all expected parcels have not arrived after the applicable delivery period, contact us.

Delayed Delivery

If a shipment has not arrived within the expected delivery period, please contact:

info@verabradleyoutletx.shop

We may investigate the delivery status with the relevant logistics provider.

French consumers have statutory remedies if delivery does not take place by the agreed date. Depending on the circumstances, a consumer may require delivery within an additional reasonable period and, if performance still does not occur, may terminate the contract and obtain reimbursement.

Where timely delivery is an essential condition of the contract under applicable law, additional rights may apply.

Cancellation for Non-Delivery

Where a customer is legally entitled to terminate an order because of qualifying non-delivery, reimbursement will be provided within the period required by applicable law.

French ecommerce guidance provides that, following qualifying cancellation for delayed delivery, the professional generally has 14 days to reimburse the consumer.

Lost Packages

If tracking or other evidence suggests that a parcel may have been lost in transit, contact:

info@verabradleyoutletx.shop

We may:

• Verify the delivery information;
• Review tracking;
• Contact the carrier;
• Request additional information where reasonably necessary; and
• Provide an appropriate remedy where the shipment is confirmed lost and responsibility lies with us.

Mandatory consumer rights remain unaffected.

Packages Marked Delivered but Not Received

If tracking indicates delivery but the package cannot be located, customers should:

• Check the immediate delivery area;
• Check with household members;
• Check any safe location used by the carrier;
• Check with building management where applicable; and
• Contact us if the parcel remains missing.

We will review the circumstances and assist as appropriate.

Damaged Packages

Customers should inspect deliveries after receipt.

If a parcel or product arrives damaged, contact:

info@verabradleyoutletx.shop

Please provide reasonable supporting information where available, including:

• Order number;
• Description of damage;
• Product photographs; and
• Packaging photographs.

This information helps us investigate the issue but does not reduce statutory consumer protections.

Incorrect Products

If the product received does not correspond to the product ordered, contact us promptly.

Where the error is attributable to us, the matter will be resolved in accordance with applicable consumer law and our Return and Refund Policy.

Delivery Risk

Mandatory rules concerning transfer of risk to consumers apply notwithstanding any contrary language in these policies.

Nothing in this Shipping Policy is intended to make the customer responsible for a shipment before applicable law transfers risk to the customer.

Customs and Cross-Border Processing

Where a shipment crosses customs borders, customs processing may affect delivery.

Any duties, import taxes or similar charges will be handled according to the information communicated to the customer during the transaction and applicable law.

We will not use this section to impose undisclosed mandatory charges contrary to consumer law.

Failed Delivery Attempts

A carrier may make one or more delivery attempts or direct a package to a collection point.

Customers should follow carrier instructions where reasonably possible.

If a parcel is returned because it was not collected or because delivery attempts were unsuccessful, please contact us for assistance.

Incorrect Addresses

Where a shipment cannot be delivered because the customer supplied an incomplete or materially incorrect address, we will review available options.

Where possible, we may attempt:

• Address correction;
• Redelivery;
• Return-to-sender processing; or
• Another reasonable solution.

Any charges may only be imposed where legally permitted and appropriately disclosed.

Order Changes

Customers seeking to change:

• Delivery address;
• Product variation;
• Quantity; or
• Other order details

should contact:

info@verabradleyoutletx.shop

immediately.

Changes are not guaranteed after an order has entered fulfilment.

Order Cancellation Before Shipment

If you wish to cancel before dispatch, contact us as quickly as possible.

Where cancellation can be completed before fulfilment, we will process it accordingly.

If cancellation is no longer operationally possible because the order has shipped, statutory withdrawal rights may still be available after delivery.

14-Day Withdrawal Right

Shipping and delivery provisions do not limit the statutory withdrawal rights available to eligible consumers.

French distance-sale consumers generally have 14 calendar days to withdraw from an eligible purchase.

See our Return and Refund Policy for details.

Legal Guarantee of Conformity

Shipping provisions also do not restrict remedies relating to legally non-conforming goods.

Eligible consumers can generally invoke the French legal guarantee of conformity for covered defects appearing within two years following delivery.

Force Majeure and Exceptional Events

Exceptional circumstances outside reasonable control may occasionally interfere with shipping operations.

Such events may include:

• Extreme weather;
• Natural disasters;
• Serious transport disruption;
• Government restrictions;
• Major carrier interruption;
• Civil emergencies; or
• Comparable circumstances.

Where such an event affects an order, we will seek to communicate reasonably and fulfil our legal obligations.

Mandatory rights relating to delayed or impossible delivery remain unaffected.

Customer Responsibility

Customers should:

• Provide correct delivery information;
• Monitor reasonable delivery notifications;
• Collect parcels where a carrier legitimately directs delivery to an appropriate collection location; and
• Contact us promptly where a problem arises.

Customer Support

For questions concerning:

• Delivery status;
• Tracking;
• Address corrections;
• Delays;
• Damaged shipments;
• Missing products;
• Lost packages; or
• Other shipping concerns,

contact:

verabradleyoutletx.shop
Email: info@verabradleyoutletx.shop